Help Centre

3djili FAQ – Your Questions, Answered Fast

Got a question about your 3djili account, deposits, withdrawals, fish games, or promotions? You are in the right place. This FAQ page covers the most common topics raised by players in the Philippines so you can find answers quickly without waiting for support. Browse by category below or scroll through the full list. If you still cannot find what you need, the contact details at the bottom of this page will point you in the right direction. New to the platform? Head to the Register page to create your free account in minutes.

Account & Registration

Everything you need to know about creating and managing your 3djili account in the Philippines.

Creating a 3djili account is free and takes only a few minutes. Visit the Register page using the link in the navigation bar at the top of this page. You will need to provide a username, a valid mobile number or email address, and a secure password of your choice. After submitting the registration form, verify your contact details using the one-time code or confirmation link sent to you. Once verified, your account is active immediately and you can log in, explore the platform, and check the Promotion page for any welcome offers available to new members in the Philippines.

You must be at least 21 years old to register and play on 3djili, in line with Philippine gaming regulations. Age verification may be required at any point during your account lifetime, particularly when processing withdrawal requests. Providing false information about your age during registration is a violation of our Terms and Conditions and may result in account suspension. We take responsible gaming seriously and encourage all players to review the Responsible Gaming page for guidance on healthy play habits. If you are unsure whether you meet the age requirement, please do not register until you have confirmed your eligibility.

No, each player is permitted to hold only one active account on 3djili. Creating multiple accounts is a breach of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you have accidentally created a duplicate account, contact our support team immediately using the email address listed in the footer of this page so the issue can be resolved. All bonuses and promotions are issued on a one-account-per-player basis, and duplicate accounts will not be eligible for any rewards. Keeping a single account also makes it easier to manage your balance, transaction history, and personal details in one place.

You can update most personal details, including your email address and mobile number, directly from your account dashboard after logging in. Navigate to the account settings or profile section to make changes. Some details, such as your registered name, may require identity verification before they can be updated to prevent unauthorised changes. Keeping your contact information current is important because it is used for account recovery, withdrawal notifications, and security alerts. If you encounter any difficulty updating your details, reach out to the support team via the email in the footer and they will assist you promptly.

Deposits & Withdrawals

Quick answers on funding your account and cashing out your winnings in Philippine pesos.

3djili supports a range of payment methods that are popular and convenient for players in the Philippines. These include local e-wallets, online banking transfers, and other digital payment channels commonly used across the country. All transactions are processed in Philippine pesos (PHP) so there is no need to worry about currency conversion fees. The exact list of available deposit methods is displayed on the deposit page inside your account dashboard after you log in. If your preferred payment method is not currently listed, check back periodically as new options are added regularly to better serve Filipino players.

Withdrawal processing times at 3djili are designed to be as fast as possible for players in the Philippines. Most withdrawal requests are reviewed and processed within a short window, though the exact time can vary depending on the payment method you have chosen and whether any identity verification is required. E-wallet withdrawals are typically faster than bank transfers. To avoid delays, make sure your account details are complete and verified before submitting a withdrawal request. For a full breakdown of withdrawal steps and expected timelines, visit the dedicated Withdrawal page linked in the navigation menu.

Yes, a minimum withdrawal amount applies to all cashout requests on 3djili. The specific minimum threshold is displayed on the Withdrawal page and within your account dashboard, and it is denominated in Philippine pesos (PHP). Requests below the minimum amount will not be processed, so please check the current limit before submitting. There may also be a maximum withdrawal limit per transaction or per day depending on your account status and the payment method selected. Reviewing the Withdrawal page before initiating a cashout will give you the most up-to-date information on all applicable limits.

A withdrawal request may be declined for several reasons, including incomplete identity verification, an unmet bonus wagering requirement, incorrect payment details, or a balance that falls below the minimum withdrawal threshold. If your request was declined, you will typically receive a notification explaining the reason. Review the information in your account dashboard and correct any outstanding issues before resubmitting. If you believe the decline was made in error or you need further clarification, contact the support team using the email address in the footer of this page. Our team will investigate and respond as quickly as possible to help you resolve the issue.

Fish Games & Platform Features

Common questions about playing fish shooting games and navigating the 3djili platform.

Fish shooting games are a popular category of arcade-style online games where players aim and fire at fish and sea creatures moving across the screen. Each fish has a different point value, and the goal is to catch as many high-value targets as possible within the game session. Players use in-game currency or credits to fire their cannon, and winnings are calculated based on the fish caught and the multipliers applied. The games are fast-paced, visually engaging, and easy to pick up even for first-time players. Visit the Fish Game page on 3djili to explore the available titles and find one that suits your style and budget.

Yes, all fish games on 3djili are fully optimised for mobile play on both Android and iOS devices. You can access them directly through your mobile browser without needing to download anything, or you can install the 3djili app from the Download page for a smoother, faster experience. The mobile version of each game is designed to be just as responsive and visually clear as the desktop version, with touch controls that feel natural on a smartphone screen. Whether you are at home or commuting anywhere in the Philippines, your favourite fish games are always within reach. The app also keeps you logged in between sessions for quicker access.

While fish shooting games involve an element of chance, there are a few practical approaches that experienced players in the Philippines tend to follow. Focusing your shots on slower-moving or larger fish can improve your hit rate, as these targets are easier to track across the screen. Managing your ammunition carefully and avoiding rapid fire on low-value small fish helps preserve your credits for higher-reward targets. Some games feature special boss fish or bonus rounds that offer significantly higher payouts, so staying alert for these opportunities is worthwhile. Always set a session budget before you start playing and stick to it — responsible play makes the experience more enjoyable in the long run.

Promotions, Bonuses & App

Understand how 3djili bonuses work and how to get the most from the mobile app.

To claim a promotion on 3djili, log in to your account and visit the Promotion page where all currently active offers are listed. Each promotion has its own eligibility criteria, claim method, and validity period, so read the details carefully before opting in. Some bonuses are credited automatically upon qualifying deposit, while others require you to manually activate them from the promotions section of your dashboard. Wagering requirements apply to most bonuses, meaning you will need to play through the bonus amount a specified number of times before it becomes withdrawable. If you have any questions about a specific offer, the FAQ entries on the Promotion page itself provide additional clarification.

A wagering requirement, sometimes called a playthrough requirement, is the number of times you must bet the bonus amount before any winnings derived from it can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you would need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Wagering requirements are standard practice across online gaming platforms and are designed to ensure fair use of promotional funds. The specific requirement for each promotion is clearly stated on the Promotion page. Always review these terms before claiming a bonus so you understand exactly what is needed to unlock your winnings.

The 3djili mobile app is available for both Android and iOS devices and can be accessed through the Download page linked in the navigation menu. The Download page provides step-by-step instructions for installing the app on your specific device, including how to enable installation from trusted sources on Android if required. The app gives you full access to your account, all fish games, the promotion centre, and the withdrawal section — all in a compact, mobile-optimised interface. Once installed, you can log in with your existing account credentials and pick up exactly where you left off. The app is regularly updated to improve performance and add new features for players across the Philippines.

Still Have Questions?

If you did not find the answer you were looking for, our support team is ready to help. You can also explore the platform by creating a free account — registration takes less than two minutes for players in the Philippines.

For direct support, email us at [email protected]