3djili Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal information 3djili collects from Filipino players, how we use it, and how we keep it safe. By using our platform, you agree to the practices described here. If you have questions, our FAQ page covers common concerns in plain Philippine English.
Last updated: 2025. Applies to all registered members in the Philippines.
What Information We Collect
Personal Identification Details
When you register for a 3djili account, we collect your full name, date of birth, email address, and mobile number. We also ask for a valid government-issued ID to verify your identity and confirm that you meet the minimum age requirement of 21 years old as required under Philippine gaming regulations. This information is used solely for account creation, identity verification, and compliance purposes. We do not collect more personal data than is necessary to provide you with a safe and compliant gaming experience. All submitted identification documents are stored securely and are never shared with unauthorised third parties.
Financial and Transaction Data
To process deposits and withdrawals, we collect payment-related information including your GCash number, Maya account details, or local bank account information registered in your name. We record transaction histories, deposit amounts, withdrawal requests, and bonus activity linked to your account. This financial data is used to process your transactions accurately, detect fraudulent activity, and comply with anti-money laundering obligations under Philippine law. We do not store full card numbers or complete banking credentials on our servers. All financial data is handled using industry-standard encryption protocols to protect your information at every step.
Device and Usage Information
When you access 3djili through a browser or our mobile app, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session duration. We also log which pages you visit, which games you interact with, and how you navigate through the platform. This usage data helps us improve platform performance, personalise your experience, and identify any technical issues that may affect Filipino players. We use this information internally and do not sell it to advertisers or external marketing companies. If you access the platform via our app, additional device identifiers may be collected to support app functionality and security.
How We Use Your Information
The personal data we collect is used strictly to operate and improve the 3djili platform for Filipino players. We do not use your data for purposes beyond what is described in this policy, and we do not sell your personal information to any third party.
Account Management
Your personal details are used to create and maintain your account, verify your identity, and ensure that only you can access your profile. We use your contact information to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We may also use your email or mobile number to respond to support requests you submit through our platform. Account data is retained for as long as your account remains active and for a reasonable period thereafter as required by law. You may request account closure at any time by contacting our support team.
Platform Improvement
Usage and device data helps us understand how Filipino players interact with 3djili so we can improve navigation, game availability, and mobile performance. We analyse aggregated, anonymised data to identify popular features, detect technical errors, and prioritise updates that benefit the most players. This analysis is conducted internally and does not involve sharing identifiable personal data with outside parties. Feedback you provide through surveys or support interactions may also be used to guide platform development. Our goal is to make 3djili faster, more reliable, and more enjoyable for every player in the Philippines.
Security and Fraud Prevention
We use your account and transaction data to monitor for suspicious activity, prevent unauthorised access, and protect the integrity of the platform. Automated systems and manual reviews may be triggered when unusual patterns are detected, such as multiple login attempts from different locations or irregular withdrawal requests. If a security concern is identified, we may temporarily restrict account access while we investigate. Players are encouraged to report any suspicious activity on their account immediately through our support channels. Keeping your account secure is a shared responsibility, and we take our part in that seriously.
Legal and Regulatory Compliance
As an online gaming platform serving Filipino players, 3djili is required to collect and retain certain personal data to comply with applicable Philippine laws, including anti-money laundering regulations and responsible gaming obligations. We may be required to disclose your information to government authorities or regulatory bodies if mandated by law or a valid legal order. We will always handle such disclosures with care and will only provide the minimum information required. Our data retention practices are aligned with the requirements of the Philippine Data Privacy Act and relevant gaming regulations. We do not disclose your data to law enforcement or regulators beyond what is legally required.
Your Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal data. 3djili is committed to honouring these rights and making it straightforward for you to exercise them.
You may request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe upon verification of your identity.
If any of your personal details are inaccurate or outdated, you have the right to request a correction. Contact our support team and we will update your records promptly.
You may request deletion of your personal data, subject to our legal retention obligations. Requests will be reviewed and processed in accordance with applicable Philippine law.
You may object to the processing of your personal data for specific purposes, such as direct marketing communications. We will honour valid objections in line with our legal obligations.
You may request your personal data in a structured, commonly used format so you can transfer it to another service provider where technically feasible and legally permitted.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
How to Exercise Your Rights
To submit a data privacy request, contact our support team using the email address listed in the footer of this page. Please include your registered account email and a brief description of your request so we can process it efficiently. We aim to respond to all data privacy requests within 15 business days. For complex requests, we may require additional verification before proceeding. All requests are handled confidentially and in accordance with the Philippine Data Privacy Act.
Questions About Your Privacy?
If you have questions about how 3djili handles your personal data, visit our FAQ page for quick answers, or log in to your account to review your current settings. Not yet a member? Create a free account and start exploring the platform today.