3djili Responsible Gaming – Play Smart, Stay in Control
At 3djili, we believe that gaming should always be a source of entertainment, not stress. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform. Whether you are setting personal limits or looking for help, we are here to support you every step of the way.
For players in the Philippines aged 21 and above only. If you need immediate help, please reach out to a trusted support organisation.
Our Commitment to Safe Play
Gaming at 3djili is designed to be enjoyable and within your control. We provide practical tools and clear information so every Filipino player can make informed decisions about how they play.
Deposit Limits
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased until the cooling-off period has passed. This helps you stay within a budget that is comfortable for your personal financial situation. We encourage all players to review their limits regularly and adjust them responsibly. Setting a deposit limit is one of the most effective ways to keep gaming fun and sustainable over the long term.
Session Time Reminders
Losing track of time is one of the most common challenges for online players. Our platform allows you to set session time reminders so you receive a notification after a chosen period of play. When the reminder appears, you can choose to continue or log out and take a break. Taking regular breaks helps you stay refreshed and make clearer decisions during your gaming sessions. We recommend setting a reminder for every one to two hours of play as a healthy habit for all Filipino players.
Self-Exclusion
If you feel that you need a longer break from gaming, our self-exclusion feature allows you to temporarily or permanently close your account. Self-exclusion can be requested for periods ranging from one month to a permanent ban, depending on your needs. During the exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We take self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected. To request self-exclusion, contact our support team using the email address listed in the footer of this page.
Reality Checks
Reality check notifications give you a clear summary of how long you have been playing and how much you have wagered during your current session. These pop-up reminders appear at intervals you choose and are designed to help you stay aware of your activity without interrupting your experience unnecessarily. Staying informed about your session activity is a key part of responsible gaming. We encourage all players to enable reality checks as a simple but powerful tool for maintaining healthy gaming habits. You can configure your reality check frequency at any time from your account dashboard.
Underage Protection
3djili strictly prohibits access to players under the age of 21 in accordance with Philippine gaming regulations. All new accounts require identity verification before any deposits or gameplay are permitted. We use a combination of document checks and automated screening to prevent underage access to our platform. If you suspect that a minor has accessed a gaming account, please contact our support team immediately so we can investigate and take appropriate action. Protecting young people from gambling harm is a responsibility we take very seriously as a licensed platform serving Filipino players.
Support Access
Our support team is available to assist you with any responsible gaming concerns, account restrictions, or questions about the tools described on this page. You can reach us using the contact email listed in the footer, and we aim to respond to all responsible gaming requests within 24 hours. We treat all responsible gaming enquiries with the highest level of confidentiality and care. If you are unsure whether your gaming habits are healthy, our team can point you toward useful self-assessment resources. You are never alone in managing your gaming experience on 3djili.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of experience or income level. Being aware of the warning signs is the first step toward getting the right support. The following indicators may suggest that gaming has moved beyond healthy entertainment.
Common Warning Signs
- Spending more money on gaming than you originally planned or can comfortably afford.
- Feeling restless, irritable, or anxious when you are not able to play.
- Chasing losses by continuing to play in an attempt to win back money you have already lost.
- Lying to family members or friends about how much time or money you spend on gaming.
- Neglecting work, school, family responsibilities, or personal health because of gaming activity.
- Borrowing money or selling personal belongings to fund your gaming sessions.
- Feeling that gaming is the only way to relax or escape from everyday problems and stress.
If you recognise any of these signs in yourself or someone you care about, we strongly encourage you to use the self-exclusion or limit-setting tools available on 3djili, or to reach out to a professional support organisation. Seeking help early makes a significant difference in outcomes for people experiencing gambling-related difficulties.
National Council on Problem Gambling
The NCPG Philippines provides confidential counselling and support services for individuals and families affected by problem gambling. Their helpline is available to all Filipino residents seeking guidance on managing gambling-related concerns. Reaching out to a trained counsellor is a positive and courageous step. You can find their contact details through official Philippine government health and welfare channels. All enquiries are handled with complete confidentiality and without judgement.
Gamblers Anonymous Philippines
Gamblers Anonymous offers peer support meetings and a proven 12-step recovery programme for people who want to stop gambling. Meetings are held regularly across the Philippines and provide a safe, non-judgemental space for sharing experiences and building recovery. Membership is free and open to anyone who has a desire to stop gambling. Family members and loved ones are also welcome to attend affiliated support groups. Connecting with others who understand your experience can be a powerful part of the recovery journey.
Need Help or Have Questions?
Our support team is ready to assist with any responsible gaming concerns. You can also visit our FAQ page for quick answers about account tools, limits, and self-exclusion options. If you are ready to play, remember to set your limits before you start.